E-shop contitions & terms

The owner of the online store litter-robot.ee (hereinafter the “Online Store“) is Rickman Trade OÜ (registry code 11258931), located at A.H. Tammsaare tee 47, 11316 Tallinn, Estonia.

1. Validity of General Terms and Conditions
   1. These general terms and conditions (hereinafter the “Terms”) apply to purchases of goods made via the Online Store.
   2. The Terms constitute a sales agreement between the buyer (hereinafter the “Buyer”) and Rickman Trade OÜ (hereinafter the “Seller”). Acceptance of the Terms is required in order to place an order. No order will be processed unless the Buyer has accepted these Terms.
   3. These Terms are valid as of 29.09.2025 until otherwise notified. The Terms apply to all orders placed after said date.
   4. The Seller reserves the right to amend the Terms at any time. The Seller shall notify the Buyer of any changes to the Terms at least 30 calendar days in advance via the Online Store.
   5. The Online Store may contain services or links provided by third parties. The Seller is not liable for any third-party services. Use of such services constitutes a separate agreement between the Buyer and the relevant third party.
2. Product and Price Information
   1. The prices of products sold in the Online Store are listed next to the respective products.
   2. Prices are in euros and include VAT as applicable at the time of order placement.
   3. In addition to the product price, a delivery fee based on the delivery method chosen by the Buyer will be added at checkout.
   4. The delivery fee depends on the total value of the shopping cart. For orders from €50 and above, delivery is free of charge.
   5. The total amount payable, including all applicable fees, will be displayed prior to the submission of the order.
   6. Payments are processed by ESTO AS, AS Inbank and Maksekeskus AS.
   7. The Seller is not liable for any inaccuracies in the information published on the Online Store caused by technical errors.
3. Placing an Order
   1. The Buyer is responsible for using the Online Store in compliance with these Terms and all applicable laws and regulations.
   2. To order a product, the Buyer must add the desired items to the shopping cart, complete the required information fields, and select the preferred delivery method.
   3. The payable amount will then be displayed, and payment can be made via bank link or other available payment solutions.
   4. The sales agreement becomes effective once the total amount due is received into the Online Store’s account.
   5. If the ordered product cannot be delivered due to stock unavailability or for any other reason, the Buyer will be notified as soon as possible, and the paid amount (including delivery fees) will be refunded without delay and no later than within 14 days of the notification.
4. Use of Discount Codes
   1. The Seller reserves the right to distribute discount codes to its partners at its sole discretion. The validity period and specific terms of use for each discount code shall be determined separately on a case-by-case basis.
5. Delivery
   1. Goods are delivered throughout Estonia and, by agreement, also outside Estonia.
      For orders under €50, delivery costs are borne by the Buyer and are displayed next to the delivery method.
   2. For orders of €50 or more, delivery costs are covered by the Seller.
      Domestic deliveries in Estonia typically reach the destination within 1–5 business days from the effective date of the sales agreement. Deliveries outside Estonia are made within 15 calendar days
   3. In exceptional cases, the Seller has the right to deliver the goods within up to 30 calendar days. If such a situation arises, the Buyer will be informed. The Seller and the courier service are not liable for delays or misunderstandings in delivery caused by inaccurate or incorrect information provided by the Buyer when placing the order.
6. Right of Withdrawal
   1. The consumer Buyer has the right to withdraw from the sales agreement concluded via the Online Store within 14 days from the receipt of the goods, without providing a reason.
   2. The right of withdrawal does not apply if the Buyer is a legal person.
   3. For the consumers to exercise the 14-day right of return, the goods must not be used in any other way than necessary to examine their nature, characteristics, and functioning—similar to how products may be tested in a physical store.
   4. If the goods have been used for purposes other than necessary to determine their nature, characteristics, and functioning, or show signs of use or wear, the Seller has the right to reduce the refund amount in proportion to the decrease in the value of the goods.
      To return the goods, the Buyer must submit a withdrawal notice and send it to rickman@rickman.ee no later than 14 days after receiving the goods.
   5. A withdrawal form can be found here
   6. The cost of returning the goods is borne entirely by the consumer Buyer, unless the reason for return is that the goods received do not match the order (e.g. wrong or defective product).
   7. The consumer Buyer must return the goods within 14 days of submitting the withdrawal notice or provide proof that the goods were handed over to the carrier within that period.
      Upon receipt of the returned goods, the Seller shall refund all payments received from the consumer Buyer under the sales agreement without delay and no later than 14 days from receipt of the withdrawal notice.
   8. The Seller may withhold the refund until the goods have been received or until the consumer Buyer has provided evidence of having returned the goods, whichever occurs earlier.
      If the consumer Buyer has explicitly chosen a delivery method other than the cheapest standard delivery offered by the Online Store, the Seller is not obliged to reimburse the cost that exceeds the cost of the standard delivery method.
   9. The Seller has the right to withdraw from the sales transaction, withhold delivery, or demand the return of the goods if the product price in the Online Store has been mistakenly listed significantly below the actual price due to a technical error. In such cases, the Seller will refund the amount paid by the Buyer and, if the goods have already been delivered, will arrange for the return at the Seller’s expense.
7. Right to Submit Complaints
   1. The Seller is liable for any non-conformity or defect in the goods that existed at the time of delivery and becomes apparent within two years of the delivery to the Buyer.
   2. If the Buyer is a legal person, it is presumed during the first six months after delivery that any defect existed at the time of delivery. It is the Seller’s responsibility to rebut this presumption.
   3. A legal person must notify the Seller of any defect within two months of discovery by sending an email to rickman@rickman.ee or calling +372 651 8869.
   4. If the Buyer is a consumer, it is presumed during the first year after delivery that any defect existed at the time of delivery. It is the Seller’s responsibility to rebut this presumption.
      A consumer Buyer must notify the Seller of any defect within two years of delivery by sending an email to rickman@rickman.ee or calling +372 651 8869.
   5. The Seller is not liable for defects arising after the goods have been delivered to the Buyer.
      If goods purchased from the Online Store have defects for which the Seller is liable, the Seller will repair or replace the defective goods. If this is not possible, the Seller will refund all fees paid under the sales agreement.
   6. The Seller will respond in writing or in a format enabling written reproduction within 15 days of receiving a complaint from a consumer Buyer.
8. Access to Service
   1. The Seller has the right to restrict or revoke the Buyer’s access to the Online Store due to misuse, violation of applicable laws (including sanctions breaches or suspected violations), breach of these Terms, or a material risk thereof.
9. Limitation of Liability
   1. The Online Store is open 24/7 but may be temporarily unavailable due to maintenance. The Seller is not liable for direct or indirect damages resulting from such interruptions.
      In any case, the Seller’s liability is limited to three times the amount paid or payable by the Buyer for the order.
   2. The Seller is not liable for any loss of profit, economic damages, non-material harm, or damages arising from the use of the internet or electronic communication.
      The Seller does not assume responsibility for risks associated with the internet or electronic communication.
10. Direct Marketing and Personal Data Processing
    1. Our privacy policy and exclusions are available here.

11. Cookies
    1. To provide the best user experience, the Online Store uses cookies. Our cookie policy can be found here.
12. Dispute Resolution
    1. These Terms are governed by the laws and regulations of the Republic of Estonia.
       All disputes shall be resolved either by negotiation between the Buyer and the Seller, the Consumer Disputes Committee or the Harju County Court in Estonia.
    2. If the Buyer has any complaints regarding the Online Store, they should be submitted via email to rickman@rickman.ee or by phone at +372 651 8869.
    3. If a consumer Buyer and the Seller are unable to resolve the dispute amicably, the Buyer may submit a complaint to the Consumer Disputes Committee (address: Endla 10A, telephone: +372 620 1707, e-mail: avaldus@komisjon.ee). Terms of procedure and submission form are available at https://ttja.ee/tarbijavaidluste-komisjon. The Committee is competent to resolve disputes arising from sales agreements concluded between Buyers and the Seller. Submitting a complaint is free of charge for the Buyer.